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[Windows] How to Troubleshoot and Fix USB Errors

July 21st, 2009

If you’ve ever plugged in a USB device into your PC, and received an error- then read this:

To rule out issues with the USB device itself, try plugging it into
another computer– if you still get errors, then the device is most
likely the problem.

If the USB device works on another computer, then the problem is with
the configuration of the computer where the USB device didn’t work.

Follow these steps below to troubleshoot:

1) If you’re using a USB cable with your device, check the cable to
make sure it matches the speed of the device. Use USB 2.0 cables with
USB 2.0 devices and USB 1.1 cables with USB 1.1 devices. Swap cables
and check the device, if this does not work, proceed to Step 2.

2) Next, open Device Manager and look under the heading for USB Serial
Bus Controllers. If there is a device with a yellow exclamation mark
next to it such as USB Mass Storage Device. Double-click on the entry
and check the Device Status. If the status shows something like:

“This device cannot start. (Code 10)”

proceed to Step 3:

3) The easiest way to solve a USB error code 10 in Windows XP

is to follow the steps below to remove and reinstall all USB
controllers.

A. Click on Start

B. Right Click on My Computer, click on Properties

C.Click on the Hardware tab

D. Click the Device Manager button.

E. Expand Universal Serial Bus controllers section.

F. Right-click every device under the Universal Serial Bus controllers
node, and then click Uninstall to remove them one at a time.

G. Restart the computer, and allow the computer to reinstall the USB
controllers.

H. Plug in the removable USB storage device, and then test to make sure
that the issue is resolved.

For more information on Troubleshooting USB device problems, visit the
Microsoft Support Article on this subject.

Entry Filed under: Microsoft,Vista,Windows,XP